Tuesday 19 January 2016

An Extra Hand: The Benefits of IT Support

Every business, big or small, should have an effective and efficient IT support team. When an IT-related issue plagues operations, you and your team will need prompt and effective solutions.

Imagine this: your company portal goes down, and you’ve been on the phone with the technician for hours. Your “technician” has been giving you the same advice over and over—turn off the main switch, wait for a few seconds, reboot. You know very well it’s not going to work, but he insists on doing it anyway.

Image source: techdissected.com
When you outsource for expert IT support, a remote team will be troubleshooting computer systems, hardware, and software. The support team will also respond to other technical-related queries.
Image source: bahcs.com
Companies like CITOC offer respectful and responsive IT support and help desk services for local businesses. Available 24/7 and can be contacted by phone, e-mail, or online, CITOC’s IT support team can resolve problems remotely. All support requests can be processed and tracked via a ticketing system. By simplifying the IT support processes, CITOC can readily respond to a client’s request, minimizing any lost hours and income from interrupted operations.  

Under the leadership of its president, BJ Farmer, CITOC has provided clients in Houston and throughout southeast Texas with award-winning services for the past two decades. Visit the company’s official website to learn more about its IT solutions and how they can help leverage your business.

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